Refund Policy

1. Introduction At DIGI-SHOP, we strive to ensure the satisfaction of our customers with every digital download. This Refund Policy outlines the conditions under which refunds may be granted for purchases made on our website.

2. Digital Products Due to the nature of digital products, all sales are final. Once a digital download has been purchased and accessed, it cannot be returned or refunded. However, we understand that issues may arise, and we are committed to addressing any concerns you may have.

3. Eligibility for Refunds Refunds may be considered under the following circumstances:

• Defective Content: If the digital product you purchased is defective or corrupted and cannot be accessed, please contact us for a resolution.
• Incorrect Product: If you received a product that is not what you ordered, you may be eligible for a refund or exchange for the correct product.
• Misrepresentation: If the product description or preview significantly misrepresents the actual product, we will review your claim for a potential refund.

4. Requesting a Refund To request a refund, please follow these steps:

• Contact Us: Email us at contact@gidi-shop.store within [number] days of your purchase with your order number and a detailed description of the issue.
• Provide Evidence: Attach any relevant evidence, such as screenshots or error messages, to help us understand and verify the problem.
• Resolution Process: Our team will review your request and respond within [number] business days. We may ask for additional information to process your request.

5. Refund Method If your refund request is approved, the refund will be processed using the wallet in your account. you would like to use it for other purchases. 

6. Non-Refundable Situations Refunds will not be granted in the following situations:

• Change of Mind: We do not offer refunds if you change your mind after purchasing a digital product.
• Compatibility Issues: It is your responsibility to ensure that your device or software is compatible with the digital product before purchase.
• Unauthorized Purchases: If you did not authorize the purchase, please contact your payment provider for assistance.

7. Contact Information For any questions or concerns regarding this Refund Policy, please contact us at contact@digi-shop.store or through our contact form on the website.

8. Changes to This Policy We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page, and your continued use of our website constitutes acceptance of the modified terms.